(fluent French & English C1) Customer Support Consultant (remote)

Откуда можно работать: Удалённо · Rabat, Марокко
Занятость: Contract
из текста вакансии
Английский: C1
из текста вакансии
Даты: Опубликована 13.08 · видели у компании с 13.08 по 15.08 · закрыта 15.08
вакансия закрыта, проверки прекращены

Та же должность в других городах и странах

удаленно, Сенегал

Почему в каталоге:Основана выходцами из Восточной Европы, Кавказа и Центральной АзииПодробнее о компании →

Что предстоит делать

Provide L1 customer support through chat, email, and social media;
Assist customers with product-related questions and “how-to” requests;
Handle payout and transaction status inquiries;
Provide guidance on subscription-related questions;
Identify and escalate recurring or more complex technical issues to the appropriate team;
Use the knowledge base to troubleshoot and resolve common customer issues.

Требования

Excellent French & English skills (at least C1 for both spoken and written);
At least 6 months of experience in customer and technical support role is a must;
Experience with CRM systems;
Experience handling customer issues in a ticket-based support environment across multiple channels, including email, phone, and chat.
Ability to learn and follow precise procedures;
Strong analytical thinking and research skills;
Positive, proactive and responsible attitude;
Personal computer (at least 16Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload).

Будет плюсом

Technical background.

Условия и бенефиты

Fixed schedule: Monday–Friday, 8 AM–4 PM GMT+1;
Opportunity to cooperate fully remotely;
Inclusive international environment;
Compensation in USD;
Rewards for referring friends;
Balance between project workload and personal time, but also – internal health policy;
Responsive leadership interested in your development and long‑lasting cooperation;
Greenhouse conditions for self‑development;
A culture built on trust, with no time‑tracking requirements.

О компании SupportYourApp

SupportYourApp — аутсорсинговый провайдер клиентской поддержки для технологических компаний: чат, почта, телефон и социальные сети в режиме 24/7 более чем на 60 языках. Компания основана в 2010 году в Киеве Дарьей Лещенко, головное юрлицо зарегистрировано в Уилмингтоне (штат Делавэр, США).

Что вакансия рассказывает о компании и команде

SupportYourApp is a global intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

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Навыки

L1 customer supportchatemailsocial mediapayouttransaction statussubscription-relatedknowledge baseCRMticket-based supportanalytical thinkingresearch skillspositive attitudeproactive attituderesponsible attitudepersonal computer (16Gb RAM)

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