Phone Support Specialist - French

Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.

We’re looking for a French-speaking Support Specialist to take ownership of customer issues, think deeper to find solutions, and contribute to the way we support our customers every day.

To support our 24/7 coverage, this role may include night and weekend shifts, which are fully compensated.

Up to shape what's next in finance? Let's get in touch.

• Providing customers with a seamless experience to ensure confidence in using our features
• Delivering customer support through in-app live chat, phone, and email
• Representing Revolut by ensuring professional and consistent communication with customers
• Collaborating with international teams to resolve customer issues

• Fluency in French (native/C2 level)
• Fluency in English (C1 level)
• A bachelor’s degree or equivalent
• Excellent communication skills
• The ability to explain complex issues in an easy and understandable way
• Experience providing support across chat, phone, and email
• Exceptional writing, analytical, and IT skills
• Impeccable attention to detail
• Empathy and a genuine interest in supporting customers
• To be self-motivated and an adaptable team player
• An independent, problem-solving attitude

• Fluency in other languages
• Experience in a bank or financial institution

• Poland: PLN6,200 - PLN7,400 gross monthly*
• Other locations: Compensation will be discussed during the interview process

*Final compensation will be determined based on the candidate's qualifications, skills, and previous experience