1st Line Support Administrator

We are looking for aFirst-Line Technical Support Administrator to strengthen our Technical Support department and handle the growing volume of user requests.

Please note this is a fully remote position open to candidates located in any country within approximately up to 3 hours east and up to 1 hour west of Cyprus.

• Communicate with internal users of trading and banking systems in writing.

• Analyze and register requests, clarify details, and classify them by priority.

• Assist users by setting up and using our financial products and trading platform.

• Resolve standard technical issues and escalate requests to the second-line support team when necessary.

• Maintain reports and document requests, and solutions.

• At least 1 year of experience in user technical support and/or a call centre.

• Basic knowledge of SQL and some experience working with databases and task trackers.

• Russian language proficiency is mandatory.

• Strong written and verbal communication skills.

• Basic technical literacy and a willingness to deepen your knowledge in this area.

• Responsibility, punctuality, and stress resilience.

• English proficiency at B2 level or above.

• Understanding the basic principles of financial markets and exchange operations.

• Experience working with databases and SQL queries.

• Fully remote work.

• Working schedule: 5/2, 15:00–24:00 Moscow time, with possible paid weekend shifts.

• Daytime and evening working hours according to the Moscow time zone.

• A service contract with a Cyprus-based company.

• Fixed monthly salary in euros.

• Paid annual leave of 21 working days.

• Paid sick leave.

• Public holidays: New Year holidays until January 4–6, plus May 1–2 or May 8–9.

• One additional paid day off per month.

• Coverage of professional training courses related to your area of work.

• Coverage of participation in professional online conferences.

• Corporate discount on English language courses.

• Training on products and processes.

• A genuinely comfortable and professional working environment.

• Opportunities to grow and develop alongside the company and its products.