Technology Services Specialist (IT Support Engineer)

About the role

Our Technology team builds the systems and experiences that keep Revolut moving. From the infrastructure behind our innovative app to the features used by millions of people around the world, they bring sharp thinking, speed, and a focus on meaningful impact to everything they do.

We’re looking for an IT Support Engineer to provide hands‑on technical support to employees and ensure smooth operation of workplace technologies.

This is an on‑site role based in our Mexico City office.

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• Solving IT support requests submitted by employees
• Ensuring ticket resolution in line with defined SLAs
• Resolving emergency and unplanned IT incidents, including urgent hardware issues
• Supporting new joiners with laptop provisioning, initial IT setup, and troubleshooting
• Retrieving hardware from exiting employees and managing its lifecycle for reuse or decommissioning
• Managing Revolut‑owned technology, both office‑based and remote hardware
• Identifying opportunities to improve IT processes or tools
• Supporting the implementation of new technologies or workflows

• 2+ years of experience with IT systems, networks, and enterprise tools, like macOS, Chrome OS, Jira/Atlassian, and Google Workspace
• Expertise in endpoint device management and incident management
• A proven ability to manage vendors and outsourced services
• Knowledge of best practices in IT administration and system security
• Great organisational and time management skills to handle multiple support tasks efficiently
• Proven analytical and problem‑solving abilities in IT support environments
• Effective interpersonal and communication skills to support team members across the business
• Fluency in English

• Experience in tech, financial services, or e‑commerce companies

Compensation range

• Krakow: PLN8,200 - PLN12,300 gross monthly*
• Poland: PLN8,200 - PLN12,300 gross monthly*
• Other locations: Compensation will be discussed during the interview process

*Final compensation will be determined based on the candidate's qualifications, skills, and previous experience

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard‑working team.

Important notice for candidates:

• Only apply through official Revolut channels. We don’t use any third‑party services or platforms for our recruitment.
• Always double‑check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.
• We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice