ITSM Tooling Engineer (BMC Helix)

Откуда можно работать: Удалённо · Испания
Занятость: Contract
из текста вакансии
Английский: требования разнятся: B2–C2
по другим вакансиям компании
Даты: Опубликована 22.07 · видели у компании с 13.08 по 15.08 · закрыта 15.08
вакансия закрыта, проверки прекращены

Почему в каталоге:Основана выходцами из Восточной Европы, Кавказа и Центральной АзииПодробнее о компании →

Суть роли

We're looking for an ITSM Tooling Engineer (BMC Helix) to join our team. In this role, you will design, configure and enhance BMC Helix ITSM/Digital Workplace solutions, ensuring seamless integration with existing IT processes and tools. You will be responsible for implementing workflows, improving automation, and integrating third‑party systems such as Azure DevOps, while contributing to the strategic evolution of the ITSM ecosystem.

Что предстоит делать

Configure, customize and enhance BMC Helix ITSM/Digital Workplace functionalities
Support design and implementation of new BMC features and services
Gather requirements from ICT functional teams and document technical designs
Create workflows to automate ITSM processes and simplify business operations
Integrate BMC Helix with third‑party platforms such as Azure DevOps
Onboard and manage users, permissions and teams within the platform
Provide technical support and ensure platform stability during changes and after delivery
Assist in introducing AI‑driven enhancements for language, chat and documentation suggestions
Contribute to testing, quality assurance and continuous improvement initiatives
Collaborate with cross‑functional teams to ensure alignment with governance and security standards

Требования

3+ years of experience supporting BMC Helix ITSM/Digital Workplace, including configuration, customization and integration
Strong understanding of ITSM processes and hands‑on experience creating automations and workflows
Familiarity with BMC development life cycles for ITSM‑related functions
Hands‑on experience with integrations involving Azure or other cloud technologies
Excellent analytical and problem‑solving skills with ability to work independently and drive results
Strong communication and stakeholder engagement skills in English
Proficiency in MS Office tools (Visio, Excel, PowerPoint)
Ability to collaborate effectively with cross‑functional ICT teams and business stakeholders

Будет плюсом

Certifications in BMC Helix and/or ITIL
Experience in onboarding and managing teams in large enterprise environments
General understanding of the insurance or financial services sectors
Degree in Computer Science, Engineering or related discipline

Условия и бенефиты

Private health insurance
EPAM Employees Stock Purchase Plan
100% paid sick leave
Referral Program
Professional certification
Language courses

О компании EPAM

EPAM Systems — международная компания по разработке программного обеспечения и цифровой трансформации, основанная в 1993 году выходцами из Беларуси Аркадием Добкиным и Лео Лознером. Штаб-квартира находится в Ньютауне (Пенсильвания, США), акции торгуются на NYSE под тикером EPAM, компания входит в S&P 500.

Что вакансия рассказывает о компании и команде

EPAM is a leading digital transformation services and product engineering company with 61,700+ EPAMers in 55+ countries and regions. Since 1993, our multidisciplinary teams have been helping make the future real for our clients and communities around the world. In 2018, we opened an office in Spain that quickly grew to over 1,450 EPAMers distributed between the offices in Málaga, Madrid and Cáceres as well as remotely across the country.

Что есть у компании

Этапы отбора: описаныКонтакты найма: есть, по подписке

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Навыки

BMC Helix ITSM/Digital WorkplaceITSM processesautomationworkflowsBMC development life cyclesAzurecloud technologiesMicrosoft OfficeVisioExcelPowerPointITILcertificationsonboardingteam managementinsurance sectorfinancial services sectorComputer Science

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