Hapi - Senior Program Manager

We are hiring a Senior Program Manager to own the coordination of product releases and go-to-market (GTM) activities across Hapi's product lines. This is a cross-functional role that connects product, engineering, marketing, sales, and customer success to ensure that releases ship predictably and that each launch is supported by a clear, well-executed GTM plan.

The ideal candidate has managed complex, multi-stakeholder technology programs, ideally in hospitality or enterprise SaaS, and is comfortable operating as the central point of coordination between technical and commercial teams. This is an individual contributor role with broad influence across the organization.

Key Responsibilities

Release Program Management

• Release planning: Coordinate release schedules across Hapi Automate, the Hapi Data Platform, and other product lines, maintaining a single, visible release calendar.

• Release execution: Run release ceremonies, track readiness across engineering, QA, and documentation, and surface risks and dependencies early.

• Process: Define and maintain release processes, intake workflows, and readiness criteria so that launches are repeatable and predictable.

• Issue management: Act as the escalation point for release blockers, driving issues to resolution with the relevant owners.

Go-to-Market Coordination

• GTM planning: Partner with product marketing, sales, and customer success to build and execute GTM plans for each release, covering positioning, enablement, and customer communication.

• Launch readiness: Coordinate launch readiness across internal teams and external partners, ensuring sales and support are equipped before features reach customers.

• Post-launch: Track adoption and launch outcomes, gather feedback, and feed learnings back into the product and release process.

Cross-Functional Leadership

• Alignment: Serve as the connective tissue between product, engineering, and commercial teams, keeping stakeholders aligned on priorities, timelines, and status.

• Reporting: Communicate program status clearly to leadership, including progress, risks, and decisions needed.

• Governance: Secure cross-functional approvals from teams such as security, legal, and data privacy where required for a release.

Required Qualifications

• Five or more years of program or project management experience in technology, SaaS, or hospitality technology environments.

• Demonstrated success coordinating product releases or large-scale deployments across multiple teams and stakeholders.

• Experience planning or supporting go-to-market activities, including launch coordination and cross-functional enablement.

• Strong organizational and communication skills, with the ability to manage many concurrent workstreams and prioritize effectively.

• Comfort working with both technical teams (engineering, product) and commercial teams (sales, marketing, customer success).

• Experience managing vendor or partner relationships through evaluation, selection, and integration.

Preferred Qualifications

• Background in the hospitality industry or familiarity with hotel systems such as PMS, POS, or CRM platforms.

• Experience with data integration, APIs, or platform products.

• Formal program or product management training or certification (for example, a recognized product management or PMP credential).

• Based in or near Chicago, IL.